We want you to love your shopping experience with us, as if we were there in your home handing you different options to try on. We know that life gets really hectic so being able to buy your clothes online makes things easy, but we also know that each designer has their own ideas about a styles size, so we like to give you the freedom of buying and trying on anything you like in different sizes and colours to mix and match with your wardrobe; returning what doesn’t fit or suit you for a full refund. That way, you get the convenience of modelling in your own home, and getting a second opinion from those in your life who count.
It’s simple; we just ask that you care for our clothes as well we do, and return them in the same flawless saleable condition as we sent them to you (unmarked, unwashed, unworn, tags and labels attached, folded and packaged in its own bag). Simply placea copy of your Receipt/Packing slip, into a bag with the garments you are returning within the 30 day return date printed on the docket, for a full purchase refund. Unfortunately, we cannot refund the cost of any garments that do not have their “Receipt or Packing Slip” docket included with them. We recommend your returns are mailed to us via registered or tracking postage to ensure their safe journey back to us as we don’t take responsibility for items lost in transit. Please note that we do not refund any postage or delivery charges on returned garments for change of mind.
We do our best to ensure that everything we send you is wonderful, so we check each and every item before it’s sent to you. But you never know, we might have missed something. So if you do find a fault with anything we’ve sent you, please let us know as soon as possible via email on firstname.lastname@example.org or phone us on +61398788912 and we’ll happily organise for a free post-bag to be sent to you for the garments return. Please bear in mind that some of our garments are hand treated by a batik method or hand screened. This means that each of these garments are unique, but occasionally imperfections may occur during this process that have been missed by our quality control. If you do find an imperfection, you can choose a full refund using the original payment method or an exchange (if available) – the choice is all yours.